Business Continuity Management  Improve operational resilience through risk mitigation, crisis management, and plan testing. Implement recovery workflows for any disruption or disaster. Watch Demo Get Data Sheet
Business Continuity Management Overview 
One platform for enterprise automation Harmonize business continuity, disaster recovery, and crisis management through real-time integration with the ServiceNow CMDB. Build automated plan maintenance and business continuity and disaster recovery workflows on the Now Platform®, a single system of action for the enterprise.  Explore Platform
Featured apps and capabilities for Business Continuity Management  Business Continuity Management groups key applications and capabilities into packages that can scale with you as your needs change. Business Impact Analysis Find and prioritize business services to produce recovery time and point objectives (RTO and RPO).  Continuity Planning  Scope plans to prioritize protecting personnel and restoring assets quickly after a disaster. Operational Resilience Management Monitor and manage changing risks for oversight and insights into operational performance. Exercise Management Practice recovery plans during normal operations to assess preparedness and plan accuracy. Crisis Management Activate continuity plans and monitor ongoing completion of recovery tasks during a crisis event. Emergency Mass Notifications Send emergency communications quickly and easily through 25+ channels, such as email, text, and phone.
Do more with Business Continuity Management Combine Business Continuity Management with other products and apps to create a powerhouse technology platform. Deliver long-term, strategic value and reduce risk by connecting your operations. Discover Solution
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“What I loved about ServiceNow from the beginning is its ability to connect the dots. You really get out of it what you put in. The more processes you have in ServiceNow, the more those dots are connected.” Travis West Business Resiliency Manager, Canadian Tire Watch Video (38:03) Read Story
Explore further Dive into overview articles on a variety of topics related to Business Continuity Management. Learn About ServiceNow See All Articles What is a business continuity plan? What is business management software? What is GRC? What is operational risk management? What is generative AI? What is the difference between ServiceNow and Jira? How to create a business continuity plan?
Benefits
Benefits Streamline continuity planning, disaster recovery, and crisis response with Business Continuity Management.
Avoid surprises Identify key dependencies, prioritize critical functions, and maintain oversight of vital assets.
Create plans that work Perform tabletop and other plan exercises to identify and close gaps in continuity plans that protect vital assets. Get Ebook
Recover more quickly  Reduce crisis impact by executing plans with dependency visibility, defined recovery time and point objectives, and clear risk prioritization. Watch Webinar
Platform
Built on the Now Platform Business Continuity Management includes AI-powered platform capabilities so you can improve resilience, manage disruptions, and deal with crises effectively. Transform your business with a single, unifying platform for the enterprise. 
One platform to make work flow Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. Explore Platform Watch Video (1:28)
Actionable insights Give everyone in your organization the info they need to make smarter decisions and improve business processes. Increase productivity and simplify work with intelligent automation. Explore Now Intelligence
Single data model Eliminate information silos with one data source for your enterprise. Align digital products and service delivery to your business strategy. Find Out How
Automated business processes Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface. Visualize your actions in a user-friendly, task-oriented environment. View Flow Designer
Security lives at the center of all we do Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Certified Integrations See All Integrations Business Continuity Management integration with Everbridge Manage effective emergency communications and send emergency notifications via multiple channels.
Users
Role-based apps for App Engine Add continuous value to the business, no matter what hat you wear. Find cost reductions and efficiencies across your organization while you promote innovation.
Chief risk officer
Gain visibility and insights to operational resilience and regulatory requirements across silos. Protect the company reputation and avoid personal and organizational penalties.
Operational Resilience Workspace Oversee compliance and controls in real time. Better serve customers and increase productivity. Business Impact Analysis
Reduce time to identify critical dependencies and single points of failure. 
 Reports and Dashboards
Monitor risk and track the lifecycle of plans and surveys through intuitive user and admin dashboards. 
Head of business continuity Create a more resilience enterprise through real-time operational insights and automated workflows. Create and execute business continuity and disaster recovery plans that meet strategic business objectives. 
Exercise Management
Improve effectiveness and usability of plans during simulated and actual crisis events. 
 Business Impact Analysis
Identify high-risk assets and single points of failure with the greatest potential to disrupt business. 
 Continuity Planning
Scope plans to protect personnel and assets. Restore functionality quickly after disasters. 
IT disaster recovery manager Recover more quickly with integrated operational resilience activities enterprise-wide. Build, test, and execute continuity plans. 
Crisis Management Plan for and respond to crisis with real-time updates. Identify dependencies on IT to accelerate recovery if an event occurs. 
 Emergency Mass Notifications Send emergency communications quickly and easily through multiple channels.
 Exercise Management Develop and routinely exercise your crisis response plans for continuous improvement. 
Plans and Packages
Alt
What You Get Business Continuity Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.  
Package options Choose from one of two Business Continuity Management packages. Scroll down to see a sample of the apps and capabilities that make up each package. 
Standard Organizations looking to formalize a Business Continuity Management program. Create plans, conduct business impact analysis, and track tasks during a crisis event. 
 Business Impact Analysis Business Continuity Planning Crisis Management App Engine
Professional Organizations looking to build operational resilience and oversight enterprisewide. 
 Business Impact Analysis Business Continuity Planning Crisis Management App Engine Operational Resilience Management Performance Analytics
Key features for Business Continuity Management Business Impact Analysis Find and prioritize business services to produce recovery time and point objectives (RTO and RPO).   Continuity Planning  Scope plans to prioritize protecting personnel and restoring assets quickly after a disaster.  Operational Resilience Management Monitor and manage changing risks for oversight and insights into operational performance. 
Get results quickly ServiceNow Impact Increase adoption, optimize platform health, and see value faster. Try our AI- and human-powered product. Support Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more.   Expert services Get a team of experts to support your implementation, improve your instance health, or anything in between.   Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification.   Partners Add more value with the right ServiceNow partner who has expertise tailored to your business needs. Community Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release.  
Resources
Watch Video See how Business Continuity Management can help you structure your planning to minimize your risk exposure, optimize your resources for recovery efforts, and increase the speed of your process recovery.
 See Brief Find out how chief operational officers, business unit leaders, and resilience managers can get real time insights to continuously monitor and manage changing risks. 
 See Latest Release The Now Platform connects people, functions, and systems across your business. Check out the latest apps and capabilities. 
Featured resources    View All Resources
VIDEO Harness AI to build apps fast Watch Video
Videos  Building Better Business Continuity Plans with ServiceNow  Execute a Better BIA with ServiceNow Business Continuity Management  Manage Recovery with ServiceNow Business Continuity Management   Plan for Disaster Recovery with Business Continuity Management   Solution Briefs   Business Continuity Management   Addressing Operational Risk with GRC  Operational Resilience Management  A Single View of Operational Resilience 
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